We accept payments through PayTR, which supports major credit and debit cards such as Visa, MasterCard, American Express, and other regionally available options depending on your country.

Yes. All payments are processed by PayTR, one of the world’s most trusted payment providers. Your information is encrypted and fully protected under PCI DSS Level 1, the highest global payment security standard. NINA Medikal never stores or has access to your card details.

Yes. PayTR automatically converts payments to your local currency using the latest exchange rates. You will see the exact amount at checkout before confirming your purchase.

Please ensure that your card information is correct and that your bank allows international transactions. If the issue continues, contact your bank or email us at info@ninamedikal.com and we will assist you immediately.

Yes. Once your payment is confirmed through PayTR, an electronic invoice and order confirmation will be automatically sent to your registered email.

You can manage your subscription from your account dashboard.

Simply select the subscription option on the product page before adding the item to your cart. Choose your preferred delivery frequency and complete checkout as usual.

You can manage, pause, or cancel your subscription anytime through your customer account. If you need assistance, contact us at info@ninamedikal.com.

Click on the Sign Up button and fill in your details to create an account.

No, you can place an order as a guest. However, creating an account allows you to track your orders, view your purchase history, and manage your subscriptions more easily.

Go to the login page and click Forgot Password. Enter your registered email address and follow the link sent to your inbox to reset your password.

After logging in, you can update your name, email address, password, and shipping details in your account settings.

Yes. All customer data is securely encrypted and handled according to our Privacy Policy. We do not share or sell personal information to third parties.

All NINA Medikal ear piercing products are made from hypoallergenic, medical-grade materials such as surgical stainless steel and titanium, ensuring safety and skin compatibility.

Yes, our products are designed for all skin types, including sensitive skin. Each earring and piercing instrument is tested for safety and comfort.

Yes. All piercing studs and disposable kits are individually sterilized and sealed to guarantee maximum hygiene and safety.

Yes. NINA Medikal products are trusted by professionals in clinics, salons, and pharmacies worldwide for their precision, quality, and reliability.

All products are manufactured under strict quality control standards and ISO 9001:2015 certification, ensuring consistent performance and safety.

No. Our hypoallergenic materials are nickel-free and comply with international safety regulations.

Products should be stored in a clean, dry place and only opened immediately before use to maintain sterility.

Yes. You can find replacement items such as additional studs or ear piercing kits directly on our websi

Each product page includes detailed information such as materials, size, usage instructions, and care tips. You can also reach our support team for further guidance.

Yes. NINA Medikal provides special wholesale programs for clinics, pharmacies, salons, and distributors. You can contact us at info@ninamedikal.com for detailed pricing and partnership information.

All orders are processed within 1 to 7 business days. During peak periods or holidays, processing times may take slightly longer.

Once your order is shipped, you will receive a confirmation email with a tracking number and a link to follow your package.

Delivery usually takes between 1 to 2 weeks depending on your location. Most orders arrive within two weeks after shipping.

If your package does not arrive within the expected timeframe, please contact us at info@ninamedical.com with your order number. We will check the shipment status and assist you immediately.

Tracking updates may take a few days to appear, especially for international shipments. If no update appears for more than 7 days, contact our support team for help.

If your order is lost or arrives damaged, contact us within 7 days of delivery with your order details and photos (if applicable). We will arrange a replacement or refund as quickly as possible.

You can reach us by email at info@ninamedical.com or through the contact form available on our Contact page. Our support team typically responds within 24–48 hours.

Please include your full name, order number (if applicable), and a short description of your request or issue so our team can assist you quickly.

Our customer support team is available Monday to Friday, 9:00 AM to 6:00 PM (GMT+3). Messages received outside of these hours will be answered the next business day.

Yes. For business collaborations or distribution inquiries, please contact our B2B department at b2b@ninamedical.com.